We will do our best to fill your order so there are no unnecessary waits for you. If the product you ordered was over sold or on back-order, we will have attempted to contact you. If we do not hear back from you, we want to get your products to you. We will ship your remaining order so you are not waiting.
If you haven't heard from us and you think the missing item(s) may be an actual error on our part please open a support ticket or call us toll free at 1.877.544.8787. Please refer to the invoice included in your package as there may have been a shortage and it will be documented on your invoice.
On the rare occasion when our team or order checking Squirrels are on an acorn break there may have been an error with your order. Please ensure that the incorrect item is not opened, and that you contact us within 48 hours of the discrepancy.
Please open a support ticket or contact us toll free 1.877.544.8787 and we will remedy this issue right away.